Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.


 

How It Works

  • Step 1: You are prompted to download a small virus-free application.
  • Step 2: Once downloaded open the application and fill in your name and a short description of the issue in the identify yourself text box.
  • Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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